Overview
We ship from the United Kingdom
Shipping fees are calculated at checkout.
Please note that some of our products are made-to-order. Please read the item description carefully to get an idea of dispatch times.
We kindly ask that you supply a contact number and email for delivery updates from the shipping provider.
We will notify you once your order has been dispatched and delivery updates will be provided by our shipping provider, DHL.
Delivery shall be deemed to be complete as soon as:
- The products are delivered to the Shipping Address supplied at checkout; or
- The products are collected either in person by the customer or by a carrier organised by the customer.
The customer will be responsible for the products as soon as delivery is deemed as complete.
We have tried to be as accurate as possible with our Shipping Fees. This is easier with some of our product categories than others. Shipping costs will be calculated at checkout. Please get in touch if you have any questions.
Our Wallpapers are printed to order so are shipped separately from our other products. If you are ordering our wallpaper as well as other products from our studio, please note that this will be reflected in the shipping costs.
Dispatch
We aim to get your order out to you as soon as we can. Dispatch times may vary based on circumstances outside of our control. We always aim to communicate the date of dispatch with you as soon as possible.
All items (excluding wallpaper) are shipped together. Therefore, if you are ordering products that are made to order (MTO) alongside in stock items, we will ship them together once your MTO item is ready for dispatch. We appreciate your patience as many of our wonderful products are hand crafted here in Lincolnshire. If you would like to discuss a different option, please get in touch before placing your order.
Average dispatch times:
Made to order items: 10-14 working days
In stock items: 2-4 working days
UK Shipping
Once an order is dispatched, our shipping provider, DHL, will provide you with an estimated delivery date.
Delivery Dates may be effected by circumstances out of our control.
UK Local Pick Up / Collection
We offer Free Local Collection for those who would like to come and collect their order from the Wildmore Studio. This option is available at checkout of UK customers only. Customers can come in person or organise their own carrier.
Please ensure you contact us to arrange collection at [email protected]
Some of our products are made to order. This can take 10-18 working days for collection. Please consider this when organising Local Collection.
Local Collection is from:
Castle Dyke House
Castle Dyke Bank
New York
Lincolnshire
LN4 4XF
International Shipping
Please note that all International shipping is sent Delivered Duties Unpaid (DDU). You as the customer are responsible for paying all customs import duties and taxes. Before placing an order contact your local customs office for more information.
International Shipping Destinations
United States of America
Australia
New Zealand
Europe
Canada
Other shipping destinations may be possible. Please get in touch to discuss any further destinations not listed above.
You agree to comply by all laws stated by the country to which the order is to be shipped to. We shall not be liable for any such violations.
International Shipping Fees
Delivery of products to International Shipping Destinations will be subject to relevant import duties and taxes. Duties and Taxes are payable by the Customer. Before placing an order contact your local customs office for more information.
Our international shipping fees are charged based on the shipping location and the products in the order.
We use DHL Express to ensure quick and easy international shipping. Once dispatched, often an estimated 24-48 hour delivery time can be achieved. This is subject to location.
Need help?
Contact us at [email protected] for questions related to shipping.